Terms of service

Welcome to Oud Al Faris. Throughout this website, the terms “we”, “us”, and “our” refer to Oud Al Faris. We operate this website and online store to provide premium attars, and fragrance-related products to our customers.

Our store is powered by Shopify, which enables us to offer secure browsing, ordering, and payment services.

By accessing our website, purchasing products, or using any of our services (collectively, the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ELIGIBILITY AND USER RESPONSIBILITIES

By using our Services, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or guardian
  • All information you provide (name, phone number, address, etc.) is accurate and complete
  • You will not use our Services for any unlawful or unauthorized purpose

You are responsible for maintaining the confidentiality of your account and ensuring that all activities conducted through your account are authorized.

SECTION 2 – PRODUCTS AND FRAGRANCE DISCLAIMER

Oud Al Faris offers premium attars, including but not limited to oud-based fragrances.

Product Representation:

We strive to display product images and descriptions as accurately as possible. However:

  • Colors and packaging may vary due to lighting or device display
  • Bottle design or cap style may occasionally change without notice
  • Product size perception may vary from images

Fragrance Disclaimer:

Fragrance performance depends on multiple factors, including:

  • Skin type (dry/oily)
  • Weather and temperature
  • Application method

We do not guarantee:

  • Exact longevity duration
  • Projection strength on all individuals
  • Identical scent perception for every customer

SECTION 3 – ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or reject any order
  • Cancel suspicious or fraudulent orders
  • Limit quantities per customer

Orders are confirmed only after:

  • Successful verification (for COD orders)
  • Payment confirmation (for prepaid orders)

We may contact you via phone, SMS, or WhatsApp for order confirmation.

SECTION 4 – PRICING, PAYMENTS & COD POLICY

All prices are listed in PKR (Pakistani Rupees).

Pricing:

  • Prices may change without prior notice
  • Promotions and discounts are time-limited
  • Prices may differ across platforms (website, social media, marketplaces)

Payment Methods:

  • Cash on Delivery (COD)
  • Bank transfer / online payment (if applicable)

COD Policy:

  • Customers must provide complete and accurate address details
  • Fake orders or refusal to accept delivery may result in account restriction
  • We reserve the right to confirm orders before dispatch

SECTION 5 – SHIPPING AND DELIVERY

We deliver across Pakistan through trusted courier services.

Important Notes:

  • Delivery time: Typically 2–5 working days (may vary by location)
  • Remote areas may take longer
  • Delays may occur due to weather, courier issues, or public holidays

Once the parcel is handed over to the courier:

  • Risk and ownership transfer to the customer
  • We are not responsible for courier delays or mishandling

SECTION 6 – RETURNS, EXCHANGES & REFUNDS

Due to the nature of fragrance products, we maintain strict return policies.

Eligible Cases:

  • Damaged or leaking product
  • Wrong item delivered

Conditions:

  • Complaint must be reported within 24–48 hours of delivery
  • Proof (photo/video) is required

Not Eligible:

  • Change of mind
  • Used or opened products
  • Fragrance preference issues

Approved refunds or exchanges will be processed accordingly.

SECTION 7 – INTELLECTUAL PROPERTY

All website content including:

  • Logos
  • Product images
  • Brand name “Oud Al Faris”
  • Text and graphics

are the intellectual property of Oud Al Faris.

Unauthorized use, reproduction, or copying is strictly prohibited.

SECTION 8 – THIRD-PARTY SERVICES

We may use third-party services such as Shopify and courier companies.

We are not responsible for:

  • Third-party system errors
  • External website policies
  • Payment gateway issues

SECTION 9 – CUSTOMER FEEDBACK & REVIEWS

By submitting reviews or feedback, you agree that:

  • We may use your content for marketing or promotional purposes
  • Your feedback does not violate any laws or rights
  • You will not post false or misleading information

We reserve the right to remove inappropriate content.

SECTION 10 – ERRORS AND INACCURACIES

Occasionally, there may be errors in:

  • Pricing
  • Product descriptions
  • Availability

We reserve the right to correct such errors and cancel affected orders if necessary.

SECTION 11 – PROHIBITED USES

You agree not to:

  • Use the website for illegal activities
  • Submit false orders
  • Attempt to hack, disrupt, or misuse the website
  • Copy or exploit website content

Violation may result in account suspension or legal action.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • Suitability of products for every individual

SECTION 13 – LIMITATION OF LIABILITY

Oud Al Faris shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business
  • Issues arising from misuse of products

Use products responsibly and as intended.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Oud Al Faris harmless from any claims arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Breach of applicable laws

SECTION 15 – TERMINATION

We may suspend or terminate access to our Services at any time without prior notice if Terms are violated.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of Pakistan.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website means you accept the updated Terms.

SECTION 18 – CONTACT INFORMATION

Business Name: Oud Al Faris
Email: support@oudalfaris.com
Phone: +92-306-8948522